Refer A Young Person

Referrals

At OnePlace Homes, we work in close partnership with local authorities, health authorities, multi-disciplinary teams, and the wider community to ensure that every placement is the right fit for the young person. Our referral process is straightforward and designed to prioritise the individual needs, strengths, and aspirations of each young person living with us.

We welcome referrals from local authority social care teams, youth support services, and other professional agencies seeking high-quality supported accommodation for 16–17-year-olds. By collaborating with all stakeholders, we ensure that every young person is placed in a safe, nurturing environment where they can thrive, develop independence, and work towards a positive future.

Referrals are welcomed from

  • Commissioning Managers in Local Authorities
  • Social Workers
  • Individuals

Referrals Contact Information

  • 07412 566088
  • referrals@oneplacehomes.co.uk

Referral Policy & Procedures

OnePlace Homes is committed to managing all placement referrals with professionalism, fairness, and efficiency, while upholding our strong commitment to equality, diversity, and inclusion. Before offering a placement, we undertake a comprehensive needs and suitability assessment to ensure that the young person is matched with a home that can fully support their individual needs, strengths, and aspirations. All information gathered during the assessment process is handled with the utmost confidentiality and is collected, processed, and stored in full compliance with the Data Protection Act 2018 and UK GDPR requirements.

The Aim

  • To clearly outline the referral and assessment process, as well as, identifying various roles and their responsibilities.
  • To achieve better outcomes for service users by targeting services at those who will most benefit from them.

1. Initial Enquiries

All placement or vacancy enquiries for OnePlace Homes should be directed to the Registered Manager, who will take the lead in managing the referral process. The Registered Manager will record the enquiry on the secure database, ensuring that all relevant information is accurately captured at the point of contact.

The Registered Manager will assess the initial information provided to determine whether the referral can progress to a full assessment. Where the young person has specific needs such as a primary diagnosis of learning disability or autism the Registered Manager will ensure that these needs can be met within our service and will consult with senior staff if necessary.

If the referral is made by someone other than the purchasing authority, the Registered Manager will confirm whether the young person is in receipt of a Personal Budget or if funding arrangements are in place. If funding is not confirmed, the enquirer will be advised that a formal referral must come from the appropriate authority before progressing further.

 

Following initial checks and discussions, the Registered Manager will share relevant information about OnePlace Homes, including available placements, with the interested party. The Registered Manager will also review all ongoing enquiries and referrals on a regular basis, ensuring each is progressed promptly and appropriately.

2- Assessment

At OnePlace Homes, all placement enquiries are managed directly by our Registered Manager, ensuring a smooth and professional referral process. We work closely with local authorities to understand each young person’s needs and to ensure that our home is the right fit for them.

Once a referral is received, the Registered Manager conducts a thorough review and assessment to ensure we can provide the right environment, support, and opportunities for the young person to thrive. We aim to respond quickly and work collaboratively with social workers and other professionals to make the process as straightforward as possible.

3- Offer of Placement

Once a placement is agreed, we arrange for the young person, their social worker, and other key professionals to visit the home and meet the Registered Manager. During this visit, the young person receives a welcome brochure and is introduced to the team. We ensure the home is warm, welcoming, and ready for them to move in. A formal offer, including agreed support arrangements, is then shared with the placing authority to ensure a smooth transition.

4- Emergency Referrals

At OnePlace Homes, we understand that urgent situations may require immediate placements to ensure the safety and well-being of a young person. Even in emergencies, we follow a strict matching process to ensure that any placement is the right fit for the young person and for those already living with us.

When we receive an emergency referral, our Registered Manager will quickly gather essential information from the placing authority and carry out a rapid matching assessment. We only accept placements where we are confident that we can meet the young person’s needs and maintain a safe, supportive environment for everyone.

 

If a placement is agreed, we act swiftly to create a warm, welcoming experience. A temporary support plan is put in place within 24 hours, with a full review carried out within 72 hours to confirm that the placement remains suitable and beneficial.

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